Refund policy
RETURNS, CANCELLATIONS & REFUNDS
We hope you love your Cozy Latte Prints order. Each physical print and framed print is professionally produced especially for your order, but we understand that sometimes you may need to return or cancel a purchase.
CANCELLATIONS AND ORDER CHANGES
If you would like to cancel or change your order, please contact us as soon as possible at hello@cozylatteprints.com
Please contact us as soon as possible, ideally within two hours of placing your order, if you want to request a change or stop production. This is a practical request so we can try to help before printing starts; it does not limit any statutory cancellation or return rights. Changes to the print or delivery details may not be possible once production has started.
CHANGE-OF-MIND RETURNS
For eligible physical products, please contact us within 14 days of receiving your order if you wish to return it.
Once you have notified us, the item must be returned within a further 14 days.
Please contact us before sending anything back so that we can provide the correct return instructions and return address.
Items should be returned securely packaged and, where reasonably possible, in their original packaging. Customers may inspect the item as they would in a shop, but we may make an appropriate deduction from the refund if the value of the item has been reduced through handling beyond what is reasonably necessary to inspect it.
Unless the product is faulty, damaged or incorrect, the customer is responsible for the cost of return postage. We strongly recommend using a tracked service, as the returned item remains your responsibility until it reaches us.
REFUNDS
Once your eligible return has been received and checked, your refund will be issued to the original payment method.
Refunds will be processed within 14 days of receiving the returned item, or where applicable, receiving satisfactory evidence that it has been sent back.
Where required by law, the original standard delivery charge will also be refunded. If you selected a more expensive delivery method, any additional amount above the standard delivery cost may not be refundable.
Your bank or payment provider may take additional time to show the refund in your account.
DAMAGED, FAULTY OR INCORRECT ORDERS
Please inspect your order when it arrives. If your print arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible at hello@cozylatteprints.com
Where possible, please include clear photographs of the product and packaging. This helps us investigate the issue quickly with our production partner.
We will work with you to arrange an appropriate replacement, refund or other resolution. You will not be expected to pay return postage where an item is faulty, damaged or supplied incorrectly.
Nothing in this policy affects your statutory consumer rights.
PERSONALISED OR CUSTOM-MADE PRODUCTS
Products made to a customer’s individual specifications or personalised specifically for that customer may not qualify for change-of-mind cancellation rights where an applicable legal exemption applies. Faulty, damaged or incorrectly supplied personalised products remain covered by your statutory rights.
CONTACT
If you have any questions about a return, cancellation or refund, please contact:
Cozy Latte Prints
Email: hello@cozylatteprints.com