Shipping policy
SHIPPING & DELIVERY
Every Cozy Latte Prints physical print and framed print is professionally produced to order especially for you.
PRODUCTION TIME
Please allow approximately 3–7 working days for production before your order is dispatched.
Production time is separate from delivery time.
DELIVERY COSTS & ESTIMATES
We offer free shipping on all orders to the destinations available at checkout. There is no minimum order value. Estimated delivery times will be shown at checkout based on your order and delivery address.
Delivery estimates are provided as a guide and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, customs processing or unusually busy periods.
TRACKING
Where tracking is available, tracking information will be provided once your order has been dispatched. Please allow a little time for tracking information to become active after the carrier receives the parcel.
MULTIPLE ITEMS
If your order contains more than one product, items may occasionally be produced or dispatched separately. This means parts of the same order may arrive in separate parcels.
DELIVERY ADDRESS
Please check your delivery address carefully before placing your order.
If you notice an error, contact us as soon as possible at hello@cozylatteprints.com We will always try to help, but once an order has entered production or been dispatched, we may not be able to change the delivery address.
Cozy Latte Prints cannot be responsible for delivery problems caused by an incorrect or incomplete address supplied when ordering, although we will always do our best to help resolve the situation.
DELAYED OR MISSING ORDERS
If your order has not arrived within the estimated delivery period, please contact us so that we can check the tracking information and investigate with our production and delivery partners.
Please do not worry if tracking has not updated immediately after dispatch, as some carriers can take a little time to register the parcel in their system.
If an order is confirmed as lost in transit, we will work with you to arrange an appropriate replacement or refund.
DAMAGED ORDERS
If your order arrives damaged, please contact us as soon as possible and include clear photographs of the product and packaging where possible. This helps us investigate the issue quickly and arrange an appropriate resolution.
INTERNATIONAL DELIVERY
Free shipping also applies to international orders placed through our checkout. Available destinations and estimated delivery times will be shown at checkout.
International orders may be subject to local customs procedures, taxes, duties or import charges depending on the destination. Where these charges are not collected at checkout, they may be payable by the recipient in accordance with local rules.
CONTACT
If you have any questions about delivery, please contact:
Cozy Latte Prints
hello@cozylatteprints.com